False Detection from Anti Virus

We are getting reports of Kaspersky blocking installations of AppStudio. Users get a message like this:

It’s a False Detection: there is no problem with AppStudio. Kaspersky is misinterpreting something in our installer as a threat.

The procedure when this happens is for us to upload a copy of our software to their site so they can examine it. I’m not sure why it has to be our problem to fix, but we have done so a couple of times. There has been no response from Kaspersky.

This is complicated by the fact that we update AppStudio frequently, especially after a new release. They may mark a build as good, but we issue a new one a few days later.

Until we hear something, we recommend you turn off Kaspersky when installing AppStudio, or use another anti virus app.

Update: William Robinson suggests the following workaround:

Open Kaspersky
Click on the settings cog (Bottom left hand corner)
Click on protection (Second listing on left)
Click on Firewall
Click on Configure Application Rules (Bottom left corner)
Scroll down to any NSB logo’s and Right Click and set to Allow

All should be good after this.

Update 2: There are reports of similar messages from Microsoft Security, AVG and Norton.